Shipping & Returns
🚚 Shipping
- Processing time: Orders placed Monday–Friday are processed within 1–3 business days (inclusive of delivery time).
- Delivery timeframes:
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Australia & New Zealand: Estimated delivery in 7–14 days
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Rest of the world: Estimated delivery in 9–16 days
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📦 Note: Due to high demand, slight delays may occur during peak periods.
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💸 60-Day Money-Back Guarantee
We want you to love your barefoot shoes. If you're not fully satisfied, return your unworn items within 60 days of delivery for a full product refund.
To qualify for a refund:
- Items must be in original condition: unworn, unwashed, with all original tags and packaging intact.
- Return must be initiated within 60 days of receiving your order.
🚫 Please note: Shipping fees are non-refundable, and return shipping costs are not covered. Customers are responsible for covering their own return postage.
🔄 Returns & Exchanges
- We currently do not offer prepaid return labels. You may use any carrier of your choice to return the item.
- Exchanges are only available if the requested item and size are in stock. Otherwise, a full product refund will be issued.
⏱ Refund Timeline
- Once we receive and inspect your return, your refund will be processed within 7 business days.
- Refunds will be issued to the original payment method.
- Please allow additional processing time during peak seasons.
📋 How to Return Your Order
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Contact us at team@terrun.store with your order number to initiate a return.
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Pack the item securely in the original packaging, including tags and any inserts.
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Ship to the address provided in your return confirmation email.
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Retain your tracking number and receipt—proof of postage is required in case of delivery issues.
⚠️ Important Notes
- Items must be unused and in resellable condition to qualify.
- We do not accept returns of visibly worn, damaged, or soiled items.
- This policy does not override your rights under Australian Consumer Law.